Senior Sales Manager cum Front Office Manager (SSM cum FOM) tại Mường Thanh Grand Saigon Centre Hotel

12/2025 → 10/2026 (10 tháng)

Hồ Chí Minh

• Dual Leadership Integration: Execute a dual-operational strategy bridging Sales & Marketing with Front Office operations, ensuring a seamless guest journey from initial corporate booking to checkout. Commercial Strategy & Revenue Expansion: Partner with the Deputy Genaral Manager-Sales to engineer annual revenue plans, driving corporate accounts, government delegations, MICE contracts, and F&B/banquet revenues. • Front Office & Guest Experience Oversight: Directly lead Front Desk, Concierge, and Guest Services teams; enforce rigorous SOP compliance to consistently maintain high guest satisfaction ratings. • Yield & Dynamic Pricing Management: Continuously monitor market demand, competitor pricing (Compset), and city-wide events to dynamically adjust room rates and maximize RevPAR and occupancy. • Upselling Culture Creation: Implemented a frontline upselling incentive scheme, turning Front Desk agents into proactive sales ambassadors and driving significant incremental room-upgrade revenue.

ROOMS DIVISION MANAGER (BUSINESS DEVELOPMENT FOCUSED) tại Northern Charm Hotel

1/2022 → 9/2025 (3 năm 8 tháng)

Hồ Chí Minh, Việt Nam

• Corporate Portfolio Growth: Proactively prospected, negotiated, and secured lucrative long-term B2B contracts with key corporate partners, expanding the hotel's account base. • Customer Retention & Loyalty: Utilized guest data analytics to design targeted retention strategies, increasing the repeat guest ratio to 30%. • Sales Training & Enablement: Spearheaded commercial and upselling training for a team of 15+ employees, instilling a proactive sales mindset and elite VIP handling standards. • Cost Efficiency: Maintained a 95% Guest Satisfaction Score, driving organic referral sales and reducing Customer Acquisition Costs (CAC).

Staff of the years

12/2015

Oversaw all front office operations, managing a dedicated team to ensure exceptional guest experiences in a coastal city setting. Maintained high service standards and coordinated seamlessly with other departments to deliver consistent hospitality. Awarded Staff of the Year (2015) in recognition of outstanding leadership, exceptional guest satisfaction scores, and successful team performance throughout the year.