Chuyên viên Đào tạo/ Learning and Development Executive

• Conduct training needs analysis of the hotel and departments. 
• Create the generic training programs for the Hotel such as Orientation and Service Culture…
• Set up the whole system of training: standard forms, reporting and filing system, communicating channels, certification, evaluating system, etc. 
• Set up the system for skill training, certification and assessment for each department. Manage integration and training of all employees into the Company’s standards. 
• Strive to achieve Company objectives and exemplify the Company concepts and culture. 
• Maintain compliance with company policies and procedures. 
• Report regularly on training and quality related achievement measures and performance. 
• Research and recommend emerging training strategies, tools and coursework. 
• Work closely with department heads to identify training needs and assist them in setting up the training program for each department. 
• Communicate regularly and work cohesively with Director of Marketing, Senior Reservations Manager, Revenue Manager, and Reservation Supervisors to ensure highest level of conversion and sales effectiveness exists. 
• Prepare training schedule on monthly basis and communicate with departments to maximize attendance. 
• Actively observe and evaluate training activities and make adjustments to ensure the greatest effectiveness of training. 
• Set up and develop the network of training facilitators/trainers in departments, equip them with necessary skills to conduct departmental training and assist them in performing their tasks. 
• Develop and implement training and related training programs. 
• Determine need for additional training modules and develop as necessary. Analyze trends and patterns of service feedback and customer interactions and implement new program based on observations. 
• Plan, develop and conduct specialized trainings in the areas of customer service, products, sales, computer systems, and productivity.
• Source and obtain specialist assistance to conduct training when needed. 
• Build relationship with hospitality schools or universities locally or internationally to bring the Hotel’s training up to international standards. 
• Build up a data base of relevant training courses available in the market. 
• Administer the training budget and purchase training materials as required. 
• Monitoring the application of programs trained to ensure all associates use the knowledge they learn in the workplace: grooming standards, safety issues, health care, service standards, etc. 
• Train and lead the frontline staff to achieve the highest levels of quality and consistency of customer service. 
• Monitor adherence to customer service policies and standards. 
• Ensure quality assurance standards are met within all departments through feedback and working sessions with department heads. 
• Define performance benchmarks and create a tracking system to continuously assess customer service staff knowledge. 
• Develop, implement and promote company and department announcements, programs, policies, procedures, processes and promotions. 
• Identify and develop staff in training: English teacher, training officer. 
• Actively involved in caring for associates and making proposals for associates’ well-being. 
• Respond to employee requests for statements of service/earnings and take responsibility for other general inquiries. 
• Attend meetings as required. 
• Carry out any additional duties as requested by the Hotel Management such as Manager on Duty, meetings with local authorities for related matters in training. 
• Design and coordinate in internship programs for students. 
• Other tasks assigned by Director of P&C 

• Discuss directly during the interview.

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• 2–5 years of experience in Learning & Development, preferably within hotels or a service-oriented industry.
• Strong facilitation, coaching, and presentation skills.
• Excellent English communication skills.

- Submit your application on Elaenglish.com.vn

- Or Contact People & Culture team:

• Hotline: 0901 609 604 (Ms. Ngân)
• Address: 15 Thi Sách, Vũng Tàu Ward, Hồ Chí Minh city