Food & Beverage Manager

Job brief

To manage the overall F&B service operations of La Casa Del Habano Restaurant to deliver our Brand promise through excellent F&B products and services, while maximizing sales and revenue through customer satisfaction and F&B team member engagement.

Responsibilities:

1. Operations Management:

• Establish and maintain excellent Customer Relationship Management (CRM) practices to ensure guest satisfaction and repeat business.

• Proactively manage and resolve guest complaints, turning challenges into positive experiences.

• Ensure staff maintain professional appearance, grooming standards, and comply with company uniform policies.

• Foster strong teamwork and effective collaboration between staff and management.

• Monitor and improve staff communication skills with both local and international guests.

• Ensure strict adherence to food (kitchen) and beverage (bar) control policies.

• Prepare and manage staff duty rosters, ensuring optimal labor cost control and consistent service levels.

• Optimize the use of all equipment, tools, and machinery within the F&B department.

2. Sales, Profitability & Cost Control:

• Achieve budgeted targets for food and beverage sales, labor costs, and overall profitability.

• Conduct regular market analysis to ensure competitive pricing strategies.

• Build and maintain strong relationships with customers, partners, and stakeholders through effective public relations activities.

3. Product & Service Quality:

• Implement and maintain quality assurance systems to ensure consistency in food and beverage standards.

• Ensure service excellence in line with brand standards and guest expectations.

4. People Management:

• Oversee daily restaurant operations across all shifts, ensuring smooth workflow and cleanliness.

• Train, coach, and develop employees in line with company policies and procedures.

• Promote a positive work environment to enhance employee engagement and retention.

5. Administration & Planning:

• Develop and maintain departmental policies, procedures, and control systems.

• Collaborate with Sales & Marketing to coordinate group bookings, events, and banquet requirements (proposals, contracts, and function plans).

• Lead menu planning initiatives and implement upselling strategies.

• Oversee procurement, inventory control, and maintenance of equipment and supplies.

- Competitive salary

- Full benefits

- Service charge + tip

-13th month salary, ceremony, Tet

- The opportunity to experience high-end service

Qualifications and Requirements:

• At least 5 years in F&B industry, international hotel, fine dining restaurant, event service or international hospitality management experience essential.

• Updated with the latest F&B trends, technologies and best practices and ability to tie this into guest expectation.

• Strong leadership skills to training and manage a highly F&B team.

• Highly organized with excellent negotiation skills.

Working Place:

74B Hai Ba Trung Street, Sai Gon Ward, Ho Chi Minh city