Training Manager

Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. 

The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos.

Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.

Educate and train managers on On boarding program in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

Assist in the creation of and work within the established L&D/Training department budget and control expenses.

Monitor industrial trainees/interns/vocational trainees to manage costs and ensure compliances.

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

Regular monitoring and evaluation of Guest Love scores

Develop creative ways to inspire and motivate team members to provide guests with a unique experience.

Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

Conducts/Drive Service Standard Audits and share feedback with department heads.

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

- International and professional working environment.

- Competitive salary range.

- Opportunities for growth and advancement.

General requirements:

Bachelor’s degree in English language or Diploma in Hotel Management. 

Minimum 2 years of experience in same position in hospitality.