Night Manager - Quản Lý Ca Trực Bộ Phận Tiền Sảnh - Ca Đêm

To assume full control of all areas of the hotel from 22:00 to 06:00; ensuring the comfort and well being of the guest, in accordance with agreed performance standards.

NHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIES• To be readily available at all times to deal with a problem or a complaint.

• To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay.

• To ensure that late arrivals are aware of facilities available at night.

• To ensure that the guest is reminded about breakfast and newspaper orders.

• To ensure that the night cleaning staff are carrying out the duties allocated to them.

• To re-arrange rosters and duties in the event of illness or absenteeism.

• To ensure strict security measures are in operation and no unauthorised person has access to any part of the hotel.

• To ensure that no unruly or rowdy behaviour persists and to take the appropriate measures in the event of unreasonableness by any guest or staff members.

• To maintain the highest standards of personal appearance and hygiene, as well as ensuring that night staffs are correctly and smartly dressed.

• To ensure that notice boards have been updated for the coming day's business.

• To complete a night report detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken.

• To ensure that all keys are securely locked away

International Working Environment

Internal Career Advancement

• A minimum of 2 years experience in a similar role.

• Excellent command of English

• Excellent negotiation and leadership skills.

• Outstanding written and verbal communication skills.

* All Certificate