[BANYAN] HK_Assistant Housekeeping Manager

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

1. Daily Operations:

o Supervise, coordinate, and manage housekeeping associates to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained according to hotel and brand standards.

o Monitor associate attendance, performance, and productivity, and provide guidance to optimize efficiency and service quality.

o Assist in planning and scheduling associates’ daily tasks, including room assignments, special cleaning requests, and event preparation.

o Ensure smooth handover between shifts and maintain clear communication with the Executive Housekeeper regarding operational issues.

2. Training & Development:

o Assist in onboarding new housekeeping associates and provide continuous training to ensure associates understand and comply with resort policies, hygiene standards, and guest service expectations.

o Support professional development initiatives, including coaching associates to improve efficiency, teamwork, and guest interaction skills.

o Maintain training records and ensure all associates are up to date with mandatory compliance requirements, including health, safety, and emergency procedures.

3. Quality Control & Inspections:

o Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain high standards of cleanliness and order.

o Identify areas for improvement and provide feedback to associates and management.

o Report maintenance, repair, or replenishment needs to the relevant departments in a timely manner.

o Ensure that all housekeeping operations comply with brand standards, safety regulations, and resort policies.

4. Inventory & Supplies Management:

o Assist in managing housekeeping inventory, including linen, cleaning supplies, and equipment.

o Monitor usage and stock levels, and coordinate with procurement to ensure adequate supplies without wastage.

o Implement proper storage and handling procedures to maximize efficiency and minimize loss or damage.

5. Guest Relations:

o Respond promptly and professionally to guest requests, concerns, or complaints related to housekeeping services.

o Work closely with the Front Office, F&B, and other departments to ensure a seamless guest experience.

o Maintain a proactive approach to anticipate guest needs and ensure that service levels exceed expectations.

6. Health, Safety & Compliance:

o Ensure all housekeeping associates follow health, safety, and hygiene standards at all times.

o Conduct safety briefings and monitor adherence to emergency procedures.

o Support the Executive Housekeeper in implementing resort policies, audits, and inspections.

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

Experience:

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob