Nhân viên Dịch vụ khách hàng/ Concierge Agent

• Greet guests at the lobby with a warm, friendly, and professional attitude.
  
• Assist guests with their luggage, including carrying, storing, and retrieving from rooms or vehicles.
  
• Provide guests with general information about the hotel, facilities, events, and key policies.
  

Transportation Service Coordination

• Receive requests, provide advice, arrange, and coordinate transportation services for guests.
  
• Liaise with relevant departments to ensure seamless guest service.
  
• Handle issues and resolve any incidents related to transportation services.
  
• Coordinate transportation using both in-house resources and external suppliers when necessary.
  

Guest Information and Guidance

• Provide accurate information about the hotel, in-house services, and nearby facilities.
  
• Recommend restaurants, bars, spa, gym, entertainment activities, and tours.
  
• Assist guests in planning excursions or making bookings for external services.
  

Other Duties

• Maintain the cleanliness, tidiness, and elegant appearance of the hotel lobby.
  
• Ensure constant presence at the Concierge desk, proactively assisting guests at all times.
  
• Support hotel events, conferences, and banquets when required.
  
• Perform other duties as assigned by supervisors or management.
  

• Attractive Salary
  
• Meals Provided
  
• Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
  
• Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
  
• Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
  
• Annual leave as regulated by the Labor Code.
  
• Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
  
• Professional Development – Training opportunities and clear career advancement paths
  
• Friendly Work Environment – Supportive team, open communication, and strong company culture
  

• College or University degree in Hotel Management or a related field.
  
• Proficient in Microsoft Excel, Word, PowerPoint, and other office applications as required by the job.
  
• Previous experience in a similar position within a 4 or 5-star hotel environment.
  
• Preference will be given to candidates with experience working in international or global hotel brands.
  

• Sơ yếu lý lịch tự thuật có dấu xác nhận của địa phương.
  
• CV cá nhân và Đơn xin việc cá nhân.
  
• Giấy Quyết Định Thôi Việc tại đơn vị công tác gần nhất (nếu có).
  
• Giấy khám sức khỏe có thời hạn 06 tháng.
  
• Bằng cấp, chứng chỉ (công chứng sao y thời hạn 06 tháng).
  
• Bản photo chứng minh nhân dân/ căn cước có công chứng (công chứng sao y thời hạn 06 tháng).