Senior Sales Manager (Urgent)

What’s the Job?

As Sales Manager, you will support the DOSM in driving the hotel’s sales activities and ensuring that revenue targets are achieved or exceeded. You’ll build strong business relationships, develop strategic sales opportunities, and represent the Rêve HCMC brand with creativity, professionalism, and passion — delivering personalized experiences and long-term partnerships aligned with IHG’s True Hospitality promise.

Your Day to Day

People

Work closely with the DOSM to plan manpower needs, develop team capability, and foster a positive and high-performing sales culture.

Build strong relationships within the hotel and across departments to ensure seamless collaboration and information sharing.

Support a team environment that values learning, accountability, and mutual respect.

Provide guidance, coaching, and motivation to ensure team members deliver results and embody the Rêve and IHG values.

Financial

Participate in preparing and managing departmental budgets and sales forecasts.

Drive revenue through effective sales calls, account management, and closing of key business opportunities.

Negotiate rates and contracts within approved guidelines to maximize yield and profitability.

Analyze market trends, competitor performance, and business opportunities to identify and secure new accounts.

Maintain accurate records, reports, and forecasts in Opera Sales and other systems.

Support the achievement of hotel financial goals through efficient planning and targeted selling.

Guest Experience

Manage and grow a portfolio of accounts and market segments to achieve business goals.

Conduct regular sales calls, client visits, and presentations to strengthen relationships with key partners and generate leads.

Represent Rêve HCMC at trade shows, networking events, and familiarization trips to promote the hotel.

Host and entertain clients to build trust and enhance brand loyalty.

Ensure customer satisfaction through timely follow-up, personalized service, and attention to detail.

Maintain consistent communication with IHG sister properties and regional sales teams to share leads and collaborate on opportunities.

Responsible Business

Build the hotel’s visibility and reputation in the local and regional market through active participation in community and business networks.

Ensure all contracts, rate agreements, and practices comply with IHG policies and local regulations.

Support sustainable business practices by promoting environmentally responsible event solutions and operations.

Perform other duties as assigned and act as Manager on Duty when required.

Accountability

You’ll be responsible for achieving assigned sales targets, building strong client relationships, and ensuring the delivery of an exceptional guest and partner experience that reflects Rêve HCMC’s unique brand positioning within the Vignette Collection.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Bachelor’s Degree or Diploma in Hospitality, Sales, Marketing, or related field.

Minimum 3 years of Sales experience in a 4- or 5-star hotel.

Proven ability to generate new business and maintain strong client relationships.

Excellent negotiation, presentation, and communication skills.

Strong analytical and problem-solving abilities.

Proficiency in Microsoft Office and Opera Sales systems.

A professional, proactive, and positive approach to challenges.

A valid driver’s license is preferred.

Pre-opening hotel experience is an advantage.