Guest Service Agent

Guest Services & Front Desk Operations

• Welcome guests warmly and assist with check-in, check-out, and registration procedures.

• Provide accurate information about hotel services, facilities, and local attractions.

• Handle guest inquiries, requests, and complaints professionally and promptly.

• Ensure all guest interactions reflect TUI BLUE service standards.

• Manage room keys, luggage tags, and guest documentation securely.

PMS & Administrative Tasks

• Accurately update guest profiles, reservations, billing, and payments in the PMS (e.g., Opera).

• Prepare daily reports, registration cards, and shift handover notes.

• Follow cashiering procedures and ensure proper handling of deposits and transactions.

Communication & Coordination

• Coordinate with Housekeeping on room readiness and special requests.

• Liaise with Engineering, F&B, Security, and other departments to ensure seamless guest service.

• Communicate guest preferences, incidents, and follow-up actions clearly during handovers.

Service Quality & Standards

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Uphold grooming standards, professionalism, and brand service guidelines.

• Support guest satisfaction initiatives and contribute to positive review performance.

• Support service charge allowance during pre-opening
• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Qualifications & Requirements:

• Diploma or degree in Hospitality, Tourism, or related fields (preferred).

• Previous hotel experience is an advantage but not mandatory.

• Strong communication and customer service skills.

• Good English proficiency (spoken & written).

• Familiarity with PMS systems (Opera preferred) and MS Office.

• Detail-oriented, organized, and able to multitask.

• Calm, courteous, and professional under pressure.