F&B SALES MANAGER

After the recent completion of its comprehensive renovation in early 2026, Grand Plaza Hanoi Hotel has evolved from its classic gold-plated heritage into a refined “all-in-one” luxury destination.

As part of this new chapter, the hotel is strengthening its F&B offerings and lifestyle-driven guest experiences, with a focus on premium dining, event opportunities, corporate partnerships, and high-quality service standards.

To support this direction, we are currently seeking a dynamic and commercially driven F&B Sales Manager to develop F&B business opportunities, drive revenue growth, and expand the hotel’s presence across dining, banquet, corporate, and lifestyle segments.

I. Position Overview

The F&B Sales Manager is responsible for driving revenue growth for the hotel’s Food & Beverage outlets, banquet services, pri

vate dining, corporate events, and lifestyle-driven F&B experiences. This role focuses on developing business opportunities, expanding client networks, increasing F&B sales performance, and strengthening Grand Plaza Hanoi Hotel’s positioning as a refined dining and event destination within the 5-star hospitality segment.

Reports directly to: Director of Sales and Marketing

II. Key Responsibilities

1. F&B Sales Strategy & Planning

• Develop and implement sales strategies to drive revenue for the hotel’s F&B outlets, banquet services, private dining, and event-related F&B business.
• Identify target customer segments, including corporate clients, MICE groups, government delegations, social event clients, lifestyle customers, and local dining guests.
• Analyze market trends, competitor activities, customer behavior, and dining/event demand to adjust sales plans effectively.

2. Revenue Generation & Performance Management

• Drive F&B revenue growth to achieve monthly and annual sales targets.
• Promote and sell F&B packages, banquet menus, meeting/event dining packages, group dining, private functions, and seasonal promotions.
• Work closely with the F&B Operations team, Banquet team, Kitchen team, and Revenue/Commercial team to maximize sales opportunities and profitability.
• Monitor sales performance, conversion rates, revenue contribution, and client feedback to improve business results.

3. Business Development & Client Relations

• Develop and maintain strong relationships with corporate clients, embassies, travel agencies, event planners, wedding planners, lifestyle brands, and key business partners.
• Identify and secure new business opportunities for dining, banquets, meetings, events, celebrations, and special occasions.
• Conduct sales calls, site inspections, client meetings, and presentations to promote the hotel’s F&B venues and services.
• Represent the hotel in networking events, client entertainment activities, trade shows, and relevant industry events.

4. Event & Banquet Sales Support

• Work closely with the Banquet, Event, and F&B Operations teams to handle client requirements from inquiry stage to event confirmation.
• Prepare proposals, quotations, contracts, and customized F&B packages based on client needs.
• Coordinate with internal teams to ensure smooth communication and proper handover of confirmed events.
• Follow up with clients after events to collect feedback, maintain relationships, and generate repeat business.

5. Sales & Marketing Collaboration

• Collaborate with the Marketing team to develop F&B campaigns, seasonal promotions, dining packages, festive offers, and lifestyle activations.
• Provide market insights and client feedback to support the development of attractive F&B products and promotional materials.
• Ensure consistent positioning and communication of the hotel’s F&B offerings across all sales and marketing channels.
• Support content ideas and promotional angles for F&B outlets, events, and special dining experiences.

6. Reporting & Market Intelligence

• Prepare regular sales reports, pipeline updates, revenue forecasts, and client activity reports for the Management team.
• Monitor competitor F&B promotions, banquet packages, pricing, and market activities.
• Analyze sales data and market information to recommend actions that improve F&B sales performance and profitability.
• Maintain an updated client database and track all sales activities accurately.

III. Benefits

• Competitive salary and incentive scheme based on performance.
• Service charge, and other benefits according to company policy.
• Professional working environment in an international-standard 5-star hotel.
• Career development opportunities.
• Working location : Grand Plaza Hanoi Hotel, 117 Tran Duy Hung, Yen Hoa, Hanoi

IV. Qualifications & Requirements

• Bachelor’s degree in Hospitality, Business Administration, Marketing, Sales, or related field.
• Minimum 3–5 years of experience in F&B sales, banquet sales, hotel sales, event sales, or related commercial roles.
• Prior experience in a 4–5 star hotel, restaurant group, banquet/event venue, or luxury hospitality environment is preferred.
• Proven ability to achieve sales targets and develop new business opportunities.
• Strong communication, negotiation, presentation, and relationship management skills.
• Good coordination skills and ability to work closely with F&B Operations, Kitchen, Banquet, Marketing, and other related departments.
• Commercial mindset, proactive attitude, customer-oriented approach, and ability to work under pressure.
• Fluent in English; Korean or other additional languages are an advantage.
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